By Shine Mathew With the changes brought to consumer expectations brought about by the pandemic, brands & retailers must now provide a seamless experience across multiple channels to remain competitive. One of the most crucial obstacles in achieving this is...
By Nigel Hunter When it comes to customer satisfaction, having a single view of order is essential. A single view of order gives organizations the ability to deliver higher quality customer service by providing a comprehensive and accurate overview of each...
By Andrew Hackett Are you looking for ways to better understand your customer and their journey with your business? In a competitive marketplace, having an accurate understanding of your customers is key in developing strong customer relationships. Knowing who...
