By Shine Mathew With the changes brought to consumer expectations brought about by the pandemic, brands & retailers must now provide a seamless experience across multiple channels to remain competitive. One of the most crucial obstacles in achieving this is...
By Nigel Hunter When it comes to customer satisfaction, having a single view of order is essential. A single view of order gives organizations the ability to deliver higher quality customer service by providing a comprehensive and accurate overview of each...
By Andrew Hackett Are you looking for ways to better understand your customer and their journey with your business? In a competitive marketplace, having an accurate understanding of your customers is key in developing strong customer relationships. Knowing who...
By Jane Seaton Mixed basket (sometimes referred to as mixed order) is the capability for a customer to build a basket of products available in-store, online and in other stores, then complete a single transaction, with fulfilment automatically taking place from...
By Andrew Hackett When migrating to a composable platform, organisations are provided with a tremendous opportunity to offer truly personalised experiences to their customers, but only if they are capable of utilising carefully handled data and cross-company...
By Nigel Hunter Migrating your product, category and customer data may be the most overlooked aspect when replatforming your ecommerce system landscape. If you’re replatforming from a monolithic to a composable landscape, it’s essential that you prioritise your...
By Andrew Hackett Most consumers no longer act within or even think about traditional channel boundaries, they’re also increasingly likely to evaluate brand and retailer based on the seamlessness of their experience. This is because their expectations are being...
By Nigel Hunter The modern consumer is everywhere, online, offline, in-store and out of store, can you meet those consumers no matter where they are? And more importantly do you have the ability to reach those consumers if they go somewhere else? Being able to quickly...
By Andrew Hackett , So, why would you want to migrate your ecommerce site? Generally speaking, there are two basic drivers behind why anyone migrates, firstly the revenue you can drive from migrating, and secondly the business efficiencies you can gain from...
Is it Time for a Change? Digital transformation, Replatforming, Migration. How can these help you? All of the above can give you flexibility, scalability, faster time to market, improved CX, better optimisation and more. However these all tie back into two things;...
